Privacy Policy - Naratopia

Effective date: 22.5.2026

Rivillo, s.r.o. operates the website https://naratopia.com. We are committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws, especially the General Data Protection Regulation (GDPR) and Slovak legislation.

1. Data Controller

Rivillo, s.r.o.

Bystrická 27, 841 07 Bratislava, Slovakia

Company ID (IČO): 55 657 231

VAT (DIČ): 2122065902

Email: support@naratopia.com

Phone: +421 904 288 844

We are the controller of your personal data in relation to purchases and services provided through our Website.

2. What Personal Data We Collect

We only collect data necessary to provide our services, process your orders, and improve our Website.

2.1. Data you provide directly:

Name and surname
Email address
Billing address and country
Payment details (processed securely by GoPay, we do not store card numbers)
Account login details (if you create an account)

2.2. Data collected automatically:

IP address and browser type
Device information
Cookies and analytics data (Google Analytics)

2.3. Optional data (newsletter):

If you subscribe to our newsletter, we will collect your email address to send marketing communications.

3. Purpose of Processing

We process personal data for the following purposes:

Processing your order, payment, and delivery of the digital product – Contract performance (Art. 6(1)(b) GDPR) – Retention: 5 years (accounting records)

Customer support and communication – Legitimate interest (Art. 6(1)(f) GDPR) – Retention: Until resolved, max. 2 years

Analytics and website improvement (Google Analytics) – Consent (cookies) (Art. 6(1)(a) GDPR) – Retention: See cookie section

Sending newsletters and marketing emails – Consent (Art. 6(1)(a) GDPR) – Retention: Until consent withdrawn

Legal and accounting obligations – Legal obligation (Art. 6(1)(c) GDPR) – Retention: As required by law

4. Cookies and Analytics

4.1. Cookies

Our Website uses cookies to:

Ensure proper website functionality
Analyze traffic and improve services
Provide marketing content (if consented)

You can manage or disable cookies in your browser settings. On your first visit, a cookie consent banner will appear, allowing you to accept or decline non-essential cookies.

4.2. Google Analytics

We use Google Analytics to analyze website traffic. Google may process some data outside the EU in accordance with their privacy policy: https://policies.google.com/privacy

5. Sharing of Data

We only share your data with trusted third parties necessary to provide our services:

GoPay – for secure payment processing (https://gopay.com)
Hosting providers and technical support services
Google (for analytics and cookies)
Government authorities when required by law

We never sell your data to third parties.

6. Data Storage and Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers located within the EU.

7. Your Rights Under GDPR

You have the following rights:

Right of access – request information about what data we hold about you
Right to rectification – correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object – to processing based on legitimate interests
Right to withdraw consent – for cookies or newsletters at any time

To exercise your rights, contact us at support@naratopia.com.

If you are unsatisfied, you have the right to file a complaint with the Office for Personal Data Protection of Slovakia: https://dataprotection.gov.sk